Freephone calls

  1. All 0800/0808 and 0500 Freephone calls will cost 15p per minute (inc. VAT) on all Orange pay monthly talk plans and up to a maximum of 25p on pay as you go. Calls to these numbers are not part of inclusive minutes.
  2. Orange Value Promise tariff customers will still pay the competitor’s rate for Freephone calls. Charity lines supported by the Telephone Helpline Association will be free.

    Pay monthly packages

  1. These Terms and Conditions apply to new and existing customers connecting or upgrading to a Dolphin, Canary, Racoon or Panther ‘Animal Package’ from 1 March 2008 to 31 July 2008.
  2. Connection is subject to status and a 12 month minimum term contract or longer minimum connection period as stated in your agreement with Orange.
  3. Existing customers will be subject to the Our Customers First Terms and Conditions. See www.orange.co.uk/terms.
  4. You will not be able to switch to a lower talk plan for the first 6 months of a 12 month contract, the first 9 months of an 18 month contract or the first 12 months of a 24 month contract. After the first 6, 9 or 12 months, as appropriate, you may switch to the next lowest value talk plan once only for the remainder of your contract term. You are able to switch to an equivalent or higher talk plan at any time.
  5. Your Anytime Any Network Minutes include UK calls to Orange phones, standard UK landlines (those beginning with 01/02/03), other UK mobile networks and Orange Answer Phone. Calls to Freephone numbers (0800, 0808 and 0500) and non geographic numbers (0845 and 0870) are not included in the bundle and will be charged at 15p and 20p respectively. Calls to 07 call forwarding services, 070 and 08 and 09 numbers are not included in the bundle and will be charged at up to a maximum of 20p per minute, 55p per minute, 55p per minute and £1.70 per minute or per call for 09 numbers. See the price guide for details. If you do not use your inclusive minute allocation for the month it will not rollover to the next month. Out of bundle calls will be subject to a minimum call charge of 5p and will be charged at 12p per minute for calls to standard UK landlines (those beginning with 01/02/03), Orange mobiles and Answer Phone. Out of bundle calls to other UK mobile networks will be charged at 35p per minute.
  6. Charges for payments not made by Direct Debit will be applied as set out in the price guide. Charges will also apply for itemised billing as set out in the price guide. Itemised bills can be viewed online via My Account.
  7. Your text allowance is for standard person to person text messages sent within the UK. If you do not use your messaging allocation for the month it will not rollover to the next month.
  8. Out of bundle texts will be charged at your talk plan rate. SMS delivery receipts are charged at 1p (inc VAT) per message.
  9. Any ‘unlimited’ offers are subject to the Orange Unlimited Bundles Terms. See www.orange.co.uk/terms
  10. Orange reserves the right to replace or amend the talk plans or these Terms and Conditions or to withdraw the talk plans at any time without notice.
  11. Dolphin talk plan

  12. Where included in the talk plan, your text messages are for standard person to person text messages sent within the UK. They can be used at any time of the day.
  13. Dolphin Multimedia plan

  14. These Terms are subject to the Mobile Internet Bundles Terms set out below. Access to Bebo is subject to a fair usage policy and to the Bebo pay monthly Terms and Conditions at www.orange.co.uk/terms. Evening and weekend mobile internet browsing is subject to a fair usage policy of 1000MB per month. Usage above this amount will constitute abuse and Orange may monitor usage and withdraw The Offer from your account if the fair usage policy is abused. Evenings are between 7pm and 7am Monday to Friday and weekends are from 7pm Friday to 7am Monday.

  15. Racoon talk plan

  16. Where included in the talk plan, your Fixed Line minutes are for calls to standard UK landlines only (those beginning with 01/02/03). They can be used at any time of the day.
  17. Canary talk plan

  18. Where included in the talk plan, your Orange to Orange minutes are for calls to other Orange phones and Orange Answer Phone. They can be used at any time of the day.
  19. Panther talk plan

  20. For all Panther talk plans customers will receive free calls to Answer Phone. The free calls to Answer Phone will not decrement the inclusive minutes bundle. Free retrieval of Orange Answer Phone voice messages – applies to calls made from your Orange mobile phone to your Orange Answer Phone while in the UK only. Please note that use of the additional features such as Answer Phone Call Return will be charged at your standard talk plan rates.
  21. For all Panther talk plans, customers will receive free itemised billing for the duration of time that you remain on a Panther talk plan.
  22. All Panther talk plans are eligible to receive an ‘unlimited’ benefit. Alternatively, customers can substitute one of the ‘unlimited’ benefits for the Anytime mobile internet browsing bundle. The Anytime mobile internet browsing bundle is subject to a limit of 250MB per month. Any usage beyond this limit during the month will be charged at your standard talk plan rates. Mobile internet browsing is subject to the Mobile Internet Bundles Terms and Conditions.

Unlimited Bundles

  1. These Offers are available to new and existing customers connecting or upgrading to an Eligible Talk Plan (as defined below) between 1 March 2008 and 31 July 2008 (an ‘Eligible Customer’). The Offers are subject at all times to a fair usage policy of 3000 minutes or texts (as appropriate) each month. Usage above this amount will constitute abuse and Orange may monitor usage and withdraw The Offer from your account if the fair usage policy is abused.
  2. Text messages are standard person to person texts within the UK.
  3. Fixed Line Calls are calls in the UK to standard UK landlines (beginning 01/02/03). Orange to Orange Calls are for calls made to other Orange phones and Orange Answer Phone while in the UK.
  4. Once The Offer is applied to your account you will continue to receive The Bundle for the life of your contract.
  5. If your account is terminated for any reason or you migrate to a different (non-eligible) talk plan The Offer will be removed from your account.

Text, Fixed Line and Orange to Orange Anytime Bundles

  1. The Offer is subject to an 18 month minimum term contract (or such longer minimum connection period as stated in your agreement with Orange).
  2. The Offer is subject to the pay monthly Animal Packages Terms and Conditions. See www.orange.co.uk/terms.
  3. To qualify for The Offer you must be on a 18 month Dolphin 35 or Dolphin 40, Racoon 35, Canary 40, Panther 45, Panther 55 or Panther 75 (each an ‘Eligible Talk Plan’).
  4. The Offer provides Eligible Customers with one of the following ‘Unlimited Bundles’: Dolphin packages – Unlimited Text Messages; Dolphin multimedia packages – Unlimited Text Messages and Unlimited Evening and Weekend Mobile Internet Browsing and Unlimited Access to Bebo; Racoon packages – Unlimited Fixed Line Calls; Canary packages Unlimited Orange to Orange Calls; Panther packages – your choice of any one of the Unlimited Bundles or 250MB Anytime Mobile Internet Browsing benefits.

Mobile Internet Bundles

  1. Mobile internet browsing is subject to the monthly limit set out in your talk plan Terms and Conditions.
  2. Mobile internet browsing is not to be used for other activities, such as using your handset as a modem, non-Orange internet based streaming services, voice or video over the internet, instant messaging, peer to peer file sharing, non-Orange internet based video.
  3. Should you exceed your monthly limit or if such use is detected, notice may be given and network protection controls may be applied to all services which Orange does not believe constitutes mobile browsing. This may result in, at Orange’s discretion, your inability to purchase The Offer, a reduced speed of transmission, suspension of data browsing services and/or suspension of your account.
  4. Any unused part of the bundle will not rollover to next month.
  5. Mobile internet browsing is for use within the UK only. Any use outside the UK will be charged at the relevant international rates.
  6. Mobile internet browsing does not include event charges such as for ringtones or games (transport costs for these events are included).
  7. Usage within The Offer will not contribute to any rewards or other promotions offered by Orange from time to time.
  8. Downloading or applying for The Offer may result in the suspension or deletion of any previous data bundle (or data tariff) on your device.

Our Customers First

  1. Orange is making its pay monthly offers available to both new and existing customers subject to these Terms and Conditions (‘The Promotions’).
  2. Any Promotion you choose will be subject to separate additional Terms and Conditions applicable to that particular promotion.
  3. Promotions are not available in conjunction with certain other Orange promotions. These will be removed upon the application of The Promotion to your account.
  4. Orange reserves the right to amend these Terms and Conditions and to amend, replace or withdraw The Promotions on providing reasonable notice to you. Existing customers ask instore for details.
  5. Eligible Customers must be on an eligible talk plan which will be set out in each promotion
  6. You may participate in only one Promotion during your minimum contract term.
  7. By taking a Promotion, Eligible Customers agree to be subject to a contract with a minimum term of at least 12 or 18 months as set out in The Promotion Terms.
  8. If you choose a handset upgrade your minimum contract term will be at least 18 months.

Pay monthly Magic Numbers

  1. ‘Free and unlimited calls to your Magic Numbers’ (‘The Promotion’) has been extended until 31 June 2008 to new customers who connect to an 18 month Animal package.
  2. A Magic Number can only be a personal phone number managed by Orange UK on the Orange Mobile UK network or the Orange UK Broadband Access network as part of the Wireless and Talk Service.
  3. On entry of a Magic Number, Orange will check to ensure that this Orange number is within the Orange number ranges and not one that has been excluded.
  4. It could take up to 24 hours for the Magic Number benefit to become active.
  5. Once the customer has entered the Magic Number system for the first time the customer will be entitled to nominate an additional Magic Number every 6 months. There is no limit to the number of Magic Numbers that the customer can have attached to their account, but only one number can be nominated every 6 months.
  6. The customer does not have to enter and save their Magic Numbers as soon as they become available, they can enter them at any time. The customer will be able to change any of their Magic Numbers once every 6 months, and every change will be confirmed to the customer by text message. It could take up to 24 hours for the Magic Number benefit to become active.
  7. Calls to a Magic Number will be free of charge.
  8. The Promotion is only available for standard person to person voice calls between Orange numbers at any time while within the UK. All other calls and services are excluded and will be charged at standard rates. Standard roaming rates will apply to Magic Numbers while calling from abroad. The Magic Numbers service is a one way reward, the nominee will not receive any reward, only the nominator will receive the reward.
  9. A Magic Number will be removed from the customer’s list if the number is ported out to another network or the number is disconnected for any other reason. Orange reserves the right to exclude numbers from being selected as a Magic Number and to remove numbers from the Magic Numbers list of any customer at any time. Once a Magic Number has been removed the customer will receive confirmation by text message advising they are able to nominate a replacement Magic Number. It could take up to 24 hours for the Magic Number benefit to become active.
  10. A customer migrating to a 12 month segmented proposition or to a pay as you go proposition will lose the benefit of the Magic Numbers service when they notify Orange of their intent to make this change.
  11. The Promotion is subject at all times to a fair usage policy. Orange reserves the right to request that subscribers exceeding the limits set out below reduce their usage. In the event that usage continues to exceed these limits, Orange may at its discretion remove Magic Numbers from your account and refuse further access to The Promotion. Currently high usage of The Offer is defined as more than 3 hours per Magic Number per day.
  12. Orange reserves the right to introduce a charge for calling a Magic Number at any time. Any increases will be posted on www.orange.co.uk/magic. Once any increase has commenced, customers will be deemed to accept these charges if they continue to use Orange Services.
  13. Orange reserves the right to suspend the addition of further nominated numbers to a customer’s list and to remove numbers from the nominated number lists of any customer at any time.
  14. Our Customers First Terms and Conditions also apply.

Pay as you go Animal Packages

  1. The pay as you go Animal Packages with Rewards are open to all Orange pay as you go customers who have registered their phone with Orange. Once you have registered, you can select which Reward you wish to have.
  2. Existing customers can request The Reward by calling 343 or 450 and changing their tariff to one of the pay as you go Animal Packages. When moving to the pay as you go Animal Packages from Speak Easy with any Reward, Anytime Fixed Rates, Same Rates 24/7, Fixed Rates All Day, Choose Your Own Off Peak or Talk and Save, please be aware that you will not be able to return to your old tariff.
  3. Where The Reward is dependent on monthly top-ups, you must top-up by a minimum of £10 in a calendar month. You will receive a Reward to your pay as you go account depending upon your Animal Package and your top-ups in the last Monthly Period. A Reward will not be given if you do not make the minimum monthly top-up.

  4. The Rewards are as follows:
  5. Animal Package Racoon Camel Dolphin Canary
    top-up required none none minimum £10 minimum £10
    reward 5p off call rates calls abroad from 5p free texts and free access to online community sites* free minutes to use at evenings and weekends

    *Online community sites are Facebook, Bebo, MySpace and flirtomatic – usage is subject to a 50MB cap – any usage over this will be charged at standard rates.

  6. The level of top-up required is as follows:
  7. level of top-up Dolphin Canary
    £10 top-up 300 texts and free access to online community sites 120 free minutes to use at evenings and weekends
    £20 top-up 600 texts and free access to online community sites 180 free minutes to use at evenings and weekends
    £30 top-up unlimited texts and free access to online community sites 240 free minutes to use at evenings and weekends

  8. The Monthly Period during which your top-ups accumulate (‘The Monthly Period’) will start on the date that you register for The Reward. This means that any top-up from this point will be taken into consideration at the end of that Monthly Period. The Monthly Period does not necessarily start on the 1st of the month. It will run from 00.00.00 on the first day of The Monthly Period and will end at 23.59.59 on the last day of The Monthly Period. At the end of The Monthly Period we calculate The Reward. Where you qualify for The Reward on the 29th, 30th or 31st day of a month, The Monthly Period will run to the 28th of the next month.
  9. If you currently have a pay as you go Offer, your new Offer will take your existing Analysis Date. Any top-ups that count towards your existing Offer will also be considered for your new Offer.
  10. If you do not currently have an Offer, your top-ups over the previous 30 days will be taken into consideration. If this Accumulated Amount is £10 or greater, you will receive the appropriate Reward/s within 72 hours and The Offer will move onto Monthly Analysis. If this Accumulated Amount is less than £10, you will not receive any Reward/s and your Offer will move onto Daily Analysis.
  11. When in Daily Analysis, once your Accumulated Amount reaches a minimum of £10, the appropriate Reward/s will be provisioned within 72 hours, your Analysis Date will be reset to one month in the future and The Offer will go onto Monthly Analysis.
  12. When in Monthly Analysis, all top-ups made during the Monthly Analysis Period will be analysed on the Analysis Date and the appropriate Reward/s will be provisioned within 72 hours.
  13. If you do not qualify for your Reward/s on your Analysis Date, no Reward/s will be given and The Offer will move onto Daily Analysis.
  14. If the Analysis Date falls on the 29th, 30th, or 31st of a month, the Analysis Date will be set to the 28th.
  15. Your Accumulated Amount will be reset to zero on each Analysis Date.
  16. Orange will inform you by text when you qualify for your Reward/s.
  17. Any Reward/s you may have earned prior to joining The Offer will remain on the account for the duration of their original Reward period, except for the Mob Mates Rewards which will be removed immediately.
  18. The Reward will be applied within 72 hours of the qualification for The Reward.
  19. The free texts Reward are text messages sent as a standard person to person text message to any UK mobile phone network, while in the UK. All other text messages will be charged at their standard rates. Once the free texts have been used, you will be charged at standard tariff rates. Unused free texts will expire at the end of The Monthly Period.
  20. The Unlimited Texts Reward is subject at all times to a fair usage policy of 3000 texts per month. Usage above this amount will constitute abuse and Orange may monitor usage and withdraw The Reward from your account if the fair usage policy is abused. Orange reserves the right to protect itself against fraudulent use.
  21. The Free Evening and Weekend Minutes Reward is for calls made between 7pm and 7am Monday to Friday and 7pm Friday to 7am Monday. Calls are to UK mobiles and standard UK landlines (those beginning with 01/02/03) and your Orange Answer Phone. All other calls will be charged at standard rates.
  22. The Calls Abroad Reward are calls made from your mobile to mobiles and landlines in the countries listed at www.orange.co.uk/payasyougo.
  23. The Reward is not available in conjunction with any other reward or promotion, unless otherwise specified, except that The Reward is available with Magic Numbers and with Reserve Tank. If customers wish to switch to another reward or promotion the remaining porting of their existing Reward will remain on the account until it expires (at the end of The Monthly Period when it is put on the account). Customers may only change between Rewards for which they are eligible once every 30 days.
  24. The Reward can be used in conjunction with Extras. The Camel Reward cannot be used with International Calling Extras. You can review your Reward by calling 453 once you have received your SMS to inform you that it has been applied to your account.
  25. Orange reserves the right to vary or amend these Terms and Conditions or to withdraw The Reward at any time on reasonable notice.
  26. Service is subject to the Terms and Conditions for the supply of Orange pay as you go Services, a copy of which can be found at the back of your Orange phone user guide or SIM pack. Where there is any inconsistency between these Terms and Conditions and the Standard Terms and Conditions for supply of Orange pay as you go Services the latter will prevail.

Terminology

Monthly Analysis – all top-ups made during the Monthly Analysis Period are analysed on the Analysis Date and the appropriate Reward/s provisioned within 72 hours.

Monthly Analysis Period – the period of time during which customers’ top-ups will count towards the total Accumulated Amount. This period will run from 00.00.00 on your Analysis Date until 23.59.59 on the day before your next Analysis Date.

Daily Analysis – the customer’s Accumulated Amount is checked daily to determine if they receive a Reward, rather than waiting until the next monthly Analysis Date.

Accumulated Amount – the value of a customer’s accumulated top-ups that will be used to determine if the customer qualifies for a Reward.

Analysis Date – the date on which a customer’s Accumulated Amount is analysed to determine if they qualify for a Reward.

Terms and Conditions for Reserve Tank

  1. The Reserve Tank (‘The Benefit’) is open to Orange pay as you go customers who are over 18 years of age by invitation only. The Benefit is not available on all tariffs and you may have to move to a new tariff to use it. The benefit may, at Orange’s discretion, be subject to an arrangement fee. You will be notified of the arrangement fee before you agree to take The Benefit.
  2. The Benefit can be activated each time your balance reaches between zero and 14 pence and must be paid back by topping up before it can be activated again.
  3. You can activate The Benefit by calling 450 from your Orange pay as you go phone if you are in the UK and following the voice prompts. The Benefit is offered in place of Reserve Call functionality.
  4. When you activate The Benefit you will have Additional Credit made available for your use (‘The Additional Credit’). You will be told how much Additional Credit you will be entitled to when you activate The Benefit. When this Additional Credit has been used, you will not be able to make further calls or use other services. Any Additional Credit used will be recouped when you next top-up.
  5. Your Additional Credit can only be used to make voice calls and send text and multimedia messages to UK landlines or UK mobile numbers. Any other calls will be excluded. You will not be able to use The Additional Credit to make calls to Magic Numbers, international calls or to call the UK while you are abroad.
  6. Once The Benefit has been activated, all calls, text and multimedia messages will be charged at a rate 5p higher than your normal rates (please see table below for rates). If your top-up is credited while you are on a call, your normal rates will return for your next call.

    Charges per minute or per message once the benefit has been activated are as follows:
  7.   Anytime fixed rates Same rates 24/7 Fixed rates all day Choose Your Own Off Peak Talk and Save Free Text top-up Call Abroad Speak Easy Dolphin, Canary, Camel Racoon
    Orange to otder UK mobile networks 40 40 45 55 45 45 40 20 25 20
    Orange to Orange 15 20 25 25 30 25 20 20 25 20
    Orange to UK landlines 30 20 25 40 30 25 20 20 25 20
    Answer Phone 15 15 15 15 15 15 15 20 25 20
    Text Messaging 15 15 17 17 17 15 15 15 15 15
    Photo Messaging 35 35 35 35 35 35 35 35 35 35
    Video Messaging 55 55 55 55 55 55 55 55 55 55
    Video Calling –  Orange to Orange 35 35 35 35 35 35 35 35 35 35
    Video Calling –  Orange to otder networks 55 55 55 55 55 55 55 55 55 55

  8. If you have purchased an Extra and have activated The Benefit you will be able to use the Extra at advertised rates. You will be able to use data services at normal rates.
  9. Once The Benefit has been activated, you must top-up by at least £5.00 for it to be deactivated and pay back the Additional Credit for call charges to return to your normal tariff rates.
  10. Once The Benefit has been activated, all airtime credits including Bonus Top-up, Upgrade Use £10, get £5 rewards and any cash adjustments that exist on your account or that are subsequently added will be used at the higher rate until you top-up, The Additional Credit is paid back and The Benefit deactivated. These airtime credits will not be used to pay back the credit.
  11. If you want The Benefit removed from your account, once you have topped up you can ask for it to be removed by texting STOP to 1210. If you later want to re-activate The Benefit you may have to pay the arrangement fee.
  12. Orange shall not be held liable in the event that The Benefit cannot be activated for whatever reason.
  13. 13. Orange reserves the right to change the balance at which The Benefit can be activated at any time.
  14. Orange reserves the right to change the amount of Additional Credit made available for you to use and the rate at which any unused Additional Credit is charged following activation, at any time. Any increases will be made clear to you prior to point of activation. Once any increase has commenced, you will be deemed to accept these charges if you activate The Benefit. You will not be able to choose the amount of Additional Credit that is made available to you.
  15. Orange reserves the right to suspend use of The Benefit or to prevent the customer from activating The Benefit at any time.
  16. Orange allocates The Benefit and reserves the right to remove it at any time or if you have not topped up for 3 months.
  17. Orange reserves the right to amend or vary these Terms and conditions or to withdraw The Benefit at any time on reasonable notice.
  18. Service is subject to the Terms and Conditions for the supply of Orange pay as you go Services, a copy of which can be found at the back of your Orange phone user guide or SIM pack. Where there is any inconsistency between these Terms and Conditions, and the Standard Terms and Conditions for the supply of Orange pay as you go Services the latter will prevail.

Terms and Conditions for gigsandtours

  1. gigsandtours from Orange is available to all Orange mobile and home broadband customers who have registered for the service. Orange mobile customers will only be able to register their Orange phone to receive SMS alerts. For details on how to register go to www.orange.co.uk/gigsandtours.
  2. Cost of the SMS, which you send, use of Orange World (wap) and web will be charged at your usual talk plan/tariff rate. If you use gigsandtours while abroad, normal roaming charges will apply.
  3. gigsandtours from Orange text alerts are issued on a priority basis to active customers who spend over £5 per month with Orange.
  4. Pay as you go accounts must have a credit of at least 1p to receive gigsandtours from Orange text alerts. Text alerts are free to receive.
  5. Orange, or our website agency Velti, or our ticket partner See Tickets may contact you to provide customer support – eg if you have a problem purchasing tickets, we may call you to help you resolve the issue. By registering for this service, you are agreeing to this.
  6. gigsandtours from Orange is a service provided in conjunction with See Tickets, SJM promotions and Metropolis Music. Tickets will only be available for gigs and tours promoted by SJM and Metropolis Music. You can have a maximum of 99 artists on alert. Tickets are only available for events in the UK.
  7. You can make 1 reservation per event with a maximum of 2 tickets per reservation. You will only be able to reserve tickets for artists who are chosen for gig alerts on your account.
  8. Best available tickets, as defined by the promoters, will be allocated at time of reservation. We are not able to offer a choice of seating or standing, where this is available.
  9. If you require disabled access, please contact the venue direct to ensure your requirements can be met.
  10. It is your responsibility to check any accessibility issues or age restrictions that are applicable before purchasing your tickets.
  11. Orange may revise the Terms of this service from time to time.
  12. If there is insufficient time to post out tickets, or if the event is special access, or if tickets have not arrived prior to the event and See Tickets have advised as such, then tickets will be available to collect from the venue box office. Please note the cardholder who purchased the tickets is the only person who can sign for receipt of the tickets and they must have the credit card with them.
  13. Tickets cannot be refunded or exchanged after purchase.
  14. Purchase and delivery of tickets is through See Tickets and their full Terms and Conditions apply on all purchased tickets, see below.
  15. Your purchase of tickets through this site is from THE WAY AHEAD GROUP LIMITED trading as See Tickets a company registered in England (company number 03554468) whose registered office is at Manor House, 21 Soho Square, London W1D 3QP. Ticket delivery is managed by See Tickets and thus the ticket delivery and event management requirements are the responsibility of See Tickets as the sole ticket provider for this service. Your purchase of tickets is therefore governed by the following See Tickets Terms and Conditions below and any complaints regarding ticket delivery and event must be directed to See Tickets (address below).
  16. Please note that the personal details which you provide on this site will be provided to See Tickets for the processing of your purchase and delivering your tickets. Your personal details will be used in accordance with the Orange and See Tickets Privacy Policies below.
  17. By using or visiting this site you agree to be bound by these Terms and Conditions.

See Tickets Terms and Conditions

  1. Once purchased, tickets cannot be transferred, exchanged, refunded or returned unless the event is cancelled, moved to another date, or if details of the event are significantly changed after an order is placed (significant changes being a change of headline act (concerts only), venue or show time).
  2. In the event of the cancellation of an event by the organiser/promoter (ie a cancellation due to circumstances beyond See Ticket’s control), See Tickets will only refund the face value of the ticket. See Tickets will use best endeavours to contact purchasers either by phone, email or in writing (using the details provided at the time of ordering) and advise them to return the tickets. Please note, however, it is the customer’s responsibility to check whether the event is going ahead at the scheduled date, time and venue, and See Tickets cannot guarantee that they will inform the customer of any changes to the event date, time or venue. For all gigsandtours from Orange bookings: See Tickets, 4th Floor, Norfolk House, 47 Upper Parliament Street, Nottingham NG1 2AB. Telephone 0871 220 0260 (+44 115 993 4419 from outside the UK) 24 hours. We advise the use of secure mail when returning tickets. On receipt, See Tickets will refund the customer the face value of the tickets using the same method as used to purchase them.
  3. See Tickets Coach Travel Terms and Conditions
  4. If an event is moved from its advertised venue and/or the date is changed, tickets already purchased may remain valid should the customer wish to attend the revised event. If not, See Tickets will refund the face value of the tickets. See Tickets will notify all purchasers by phone, email or in writing (using the details provided at the time of ordering) to advise on the validity of the tickets and the procedure for obtaining a refund. Refund requests will usually be accepted up until 1 week prior to the revised event, or 3 days after notification of the change (whichever is the later) unless otherwise notified. In the event of a change at short notice (within 1 week of the event) See Tickets will notify purchasers of the conditions that apply, and offer a refund if these are not agreeable. Please note, however, it is the customer’s responsibility to check whether the event is going ahead at the scheduled date, time and venue, and See Tickets cannot guarantee that they will inform the customer of any changes to the event date, time or venue.
  5. Should the headline artist not appear or if the line up or content is substantially changed from the advertised line up or content (concerts only), then See Tickets will refund the face value of the tickets.
  6. If See Tickets is unable to fulfil an order for any of the reasons below the customer will be entitled to a full refund, including any booking fee charged:
  7. No duplicate tickets will be issued to replace lost or stolen tickets.
  8. Customers are advised to check their purchase upon receipt.
  9. It is the responsibility of the customer to inform See Tickets of any change of address, contact phone number or email address, both before and after receipt of the goods. Please note that our preferred method of contact for customers booking online is by email, so care should be taken to provide a current, valid email address.
  10. The right to admission to an event is reserved by the promoter and event venue, who may take health and safety, environmental and security concerns into account at their reasonable discretion, and may from time to time carry out security searches. See Tickets would advise customers that no refunds will be offered to customers who are refused entry or ejected from a venue on account of late arrival, being (or appearing to be) under age*, declining to be searched, abusive, threatening, drunken or other antisocial behaviour (including smoking in no smoking areas), carrying offensive weapons or illegal substances, or making unauthorised audio, video or photographic recordings. *Events and ticket types where an age restriction applies are clearly indicated during the booking process. Please ensure that you read all the information that applies to the event/ticket you are booking, and carry proof of age if appropriate.
  11. If it becomes impractical to post tickets out, due to the proximity of an event or circumstances beyond our control, we reserve the right to make tickets available for collection at the venue immediately prior to the event. Customers will be notified by phone, email or in writing (using the details provided at the time of ordering) if this becomes necessary.
  12. By ordering you agree that the tickets are for the personal use of you and your party only, and will not be resold or transferred. Any resale or attempt to resell the tickets at a price higher than purchased will result in your order being cancelled without prior notification.
  13. If a customer orders more tickets than the maximum allowed, as indicated during the booking process, we reserve the right to cancel the order. The maximum applies per person/card/household.
  14. If tickets that are despatched are returned to See Tickets as ‘addressee unknown’, we reserve the right to cancel the order.
  15. In order to prevent fraud and to protect both parties, you may be asked to provide additional information after your booking so that we can verify your purchase.
  16. We will not share your personal information for marketing or any other purposes without your consent unless where required by law. If you have registered your interest with seetickets.com and/or any of our associated companies, and thereby given your consent, you may be contacted with relevant promotions, offers or information that you have expressed an interest in or that might be of interest to you. We will always respect your privacy and any personal communication between you and ourselves. We will always comply with any data protection legislation currently in force.

Terms and Conditions for Orange Wednesdays

  1. The Promotion applies to all public paid advertised screenings, excluding premieres and other private screenings, on Wednesdays.
  2. Text tickets are redeemable only on Wednesdays during the offer period during advertised opening hours of the participating cinemas.
  3. The Offer is not available when booking in advance by whatever means.
  4. Text tickets must be presented at the cinema box office when buying the cinema ticket. The lowest price cinema ticket will be issued free.
  5. The text ticket will be validated by the box office staff.
  6. Once validated, the text ticket can't be used again.
  7. There is a maximum of 1 text ticket per Orange customer per transaction per week. You can only use a text ticket once.
  8. You can't use this Promotion in conjunction with any other offer.
  9. We cannot offer a cash alternative.
  10. We will only accept original text tickets, and not copies.
  11. The cinemas' standard Terms and Conditions of purchase, sale and entry apply.
  12. The free cinema ticket issued is complimentary, with zero cash value.
  13. The offer is valid until the expiry date stated on the text ticket.
  14. There is only 1 free admission per customer per paid cinema ticket.
  15. Seat availability is on a first come, first served basis. Admission is not guaranteed.
  16. Text ticket holders and their guests have no priority over other customers.
  17. Admissions are subject to film classifications.
  18. Text tickets are non-transferable.
  19. The Offer applies to standard seats only.
  20. The free cinema ticket will be issued to the same film and session as the paid cinema ticket.
  21. Honouring of text tickets is subject to film and seat availability.
  22. Text tickets are subject to availability. Text tickets are issued on a priority basis to either active Orange mobile customers who spend over £5 per month with Orange or Orange broadband and dial-up customers who have an average spend of over £5 per month with Orange and have their own mobile phone account which is able to send and receive texts. Orange may revise the Terms of this Promotion from time to time.
  23. To call or text 241 or 80241 is free. To receive a text ticket you'll be charged a rate of 35p per text.