For Panther Service Plans customers will receive free calls to Answer Phone. The free calls to Answer Phone will not decrement the inclusive minutes bundle. Free retrieval of Orange Answer Phone voice messages applies to calls made from your Orange mobile phone to your Orange Answer Phone while in the UK only. Please note that use of the additional features such as Answer Phone Call Return will be charged at your standard Service Plan rates.
For Panther Service Plans, customers will receive free itemised billing.
‘Free and unlimited calls to your Magic Numbers’ (‘The Promotion’) is open until 30 September
2007 to:
1.1 New customers who connect to an 18-month Animal package, for existing customers who are
not on an Animal package and are staying on their Service Plan, Magic Numbers are available
to customers who have 3 months of their minimum term to complete eg, you are in:
? month 10 of a 12 month contract
? month 16 of an 18 month contract
? month 22 of a 24 month contract
1.2 By taking Magic Numbers without migrating to an Animal package, Eligible Customers agree to be subject to a minimum contract of 12 months (depending on which Service Plan you are on).
If you choose a handset upgrade your contract term will be 18 months.
1.3 Existing customers migrating to an Animal package on an 18 month contract will have Magic
Numbers included in their Service Plan package together with a handset upgrade, providing you are upgrading within an Orange shop, Customer Service or orange.co.uk. Once the phone is registered and active the customer will be able to enter their first Magic Number via the ‘Your Account’ section within the Orange web portal orange.co.uk/youraccount or through Customer Service by calling 150 from an Orange pay monthly phone or 07973 100150 from any other phone.
A Magic Number can only be a personal phone number managed by Orange UK on the Orange Mobile UK network or the Orange UK Broadband Access network as part of the Wireless & Talk Service. On entry of a Magic Number, Orange will check to ensure that this Orange number is within the Orange number ranges and not one that has been excluded. It could take up to 24 hours for the Magic Number benefit to become active.
Once the customer has entered the Magic Number system for the first time the customer will be entitled to nominate an additional Magic Number every 6 months. There is no limit to the number of Magic Numbers that the customer can have attached to their account, but only one number can be nominated every 6 months. The customer does not have to enter and save their Magic Numbers as soon as they become available, they can enter them at any time. The customer will be able to change any of their Magic Numbers once every 6 months, and every change will be confirmed to the customer by text message. It could take up to 24 hours for the Magic Number benefit to become active.
Calls to a Magic Number will be free of charge.
The Promotion is only available for standard person-to-person voice calls between Orange numbers at any time while within the UK. All other calls and services are excluded and will be charged at standard rates. Standard roaming rates will apply to Magic Numbers while calling from abroad. The Magic Numbers service is a one way reward, the nominee will not receive any reward, only the nominator will receive the reward.
A Magic Number will be removed from the customer’s list if the number is ported out to another network or the number is disconnected for any other reason. Orange reserves the right to exclude numbers from being selected as a Magic Number and to remove numbers from the Magic Number’s list of any customer at any time. Once a Magic Number has been removed the customer will receive confirmation by text message advising that they are able to nominate a replacement Magic Number. It could take up to 24 hours for the Magic Number benefit to become active.
A customer migrating to a 12 month segmented proposition or to a pay as you go proposition will lose the benefit of the Magic Numbers service when they notify Orange of their intent to make this change.
The Promotion is subject at all times to a fair usage policy. Orange reserves the right to request that subscribers exceeding the limits set out below reduce their usage. In the event that usage continues to exceed these limits, Orange may at its discretion remove Magic Numbers from your account and refuse further access to The Promotion. Currently high usage of The Offer
is defined as more than 3 hours per Magic Number per day.
Orange reserves the right to introduce a charge for calling a Magic Number at any time. Any increases will be posted on orange.co.uk/magic. Once any increase has commenced, customers will be deemed to accept these changes if they continue to use Orange Services. Orange reserves the right to suspend the addition of further nominated numbers to a customer’s list and to remove numbers from the nominated number lists of any customer at any time.
Customers on Business Service Plans, Line 2, sharer Service Plans, OVP Virgin, Everyday 50, Liberate, Planahead and Boxed & Ready are not eligible for The Promotion.
3 Magic Numbers (‘The Reward’) is open to new and existing eligible Orange pay as you go customers who have registered their personal details with Orange (by calling 0800 079 0006, IVR, or online at www.orange.co.uk/payasyougoreg). By registering their details, customers will be eligible for The Reward within 24 hours.
Eligible customers who satisfy the Service Plan requirements can enter their first number via ‘Your Account’ (http://www.orange.co.uk/youraccount/) or through Customer Service by calling 450 from an Orange pay as you go phone.
Customers with Magic Numbers active on their account at 25 April will be automatically migrated onto 3 Magic Numbers from 26 April 2007. The analysis date will not change.
As of 26 April 2007, the Magic Numbers offer will no longer be available.
Pay as you go customers will receive 3 Magic Numbers at opt-in.
The Reward is not available for those customers on the ‘Free Text Trigger’ Service Plan.
The Reward is not available with either the Christmas (free evening calls for 5 years) promotion or the Free Evening Calls for 2 years promotion. Customers can call Orange Customer Service and ask for these promotions to be removed from their account, in which case they will become eligible for The Reward within 24hrs.
3 Magic Numbers can only be a personal phone number managed by Orange UK on the Orange Mobile UK network or the Orange UK Broadband Access network as part of the Wireless & Talk Service. On entry of each Magic Number, Orange will check to ensure that it is a valid Orange number and not one that has been excluded. The Reward includes standard person to person voice calls to the customer’s Magic Numbers managed by Orange UK on the Orange Mobile UK network or the Orange UK Broadband Access network as part of the Wireless & Talk Service, while within the UK. All other calls and services are excluded and will be charged at standard rates.
The customer will be assigned an analysis date on becoming eligible for The Reward. The analysis date will be the date in each calendar month that the customer’s top-up for the previous calendar month (‘The Monthly Period’), will be analysed. If the customer is already in receipt of other Rewards from Orange that use an analysis date, then the analysis date for The Reward will be the same date as the customer’s current analysis date. If the customer has no other current Rewards from Orange, the analysis date will be the date that the customer accesses Magic Numbers via Your Account for the first time.
The Monthly Period during which top-ups accumulate will start immediately from the analysis date. This means that any top-up from this point will be taken into consideration at the analysis date at the end of The Monthly Period. The Monthly Period does not necessarily start on the 1st of the month and will run from 00.00.00 on the first day of The Monthly Period and will end at 23.59.59 on the last day of The Monthly Period. On the analysis date at the end of The Monthly Period Orange will calculate whether the customer qualifies for The Reward in the following month. Subsequent Monthly Periods will run from the same date of the following months while you are on The Reward. Where The Reward is applied on the 29th, 30th or 31st day of a month, The Monthly Period will run from the 28th of each month.
The Reward is such that when a customer tops up by the minimum monthly top-up of £10 or more prior to the end of The Monthly Period, and has entered a Magic Number/s, they will receive a discounted flat rate of 15p for one continuous call up to an hour of calling to the Magic Number/s every time they call that Magic Number until the end of the next Monthly Period.
Where a customer has made the minimum monthly top-up and is eligible for The Reward during the following Monthly Period The Reward will become available within the first 72 hours. Calls prior to receipt of The Reward will be charged at standard rates. If the customer does not make the minimum monthly top-up before the end of The Monthly Period The Reward will not be given and a text message will be sent saying The Reward is not available. In this situation, The Reward will be suspended until the calendar month following The Monthly Period in which the minimum top-up level has been reached. Customers will not be able to make any changes to their Magic Numbers while The Reward is suspended. On entering their first number for the first time, customers will receive The Reward until the analysis date at the end of The Monthly Period, regardless of spend.
Once the Magic Number has been entered the customer will be given The Reward every time they call that Magic Number (subject to paragraph 5 above) until the number is removed from their Magic Numbers list, or until the Magic Number becomes ineligible (for example, if the Magic Number no longer remains connected to the Orange network). The Reward will take precedence over any other Extra, offer or promotion that would normally cover an Orange UK call.
The 15p charge (‘The Charge’) of The Reward will be made on the first second of the call to the Magic Number irrespective of call duration (providing that the call does not exceed 60 minutes). After the first hour of the call, subsequent minutes on the same call will be paid for out of the customer’s credit at standard rates. It will not be possible to decrement any bundle (e.g. an
Extra) should the customer have one.
To make a call to a Magic Number a customer must have a minimum credit of at least 15p. If a customer has an airtime credit of less than the cost of a Magic Number call they will be unable to call a Magic Number until they top-up their balance to above 15p.
Customers making use of The Magic Numbers Reward will only have one opportunity each month to change or amend their list of Magic Numbers. If a customer has not met the minimum monthly top-up and The Reward has been suspended the customer will not be able to make changes to their Magic Number list.
Customers who have the Reserve Tank benefit activated will be charged at a rate 20% higher than standard when calling their Magic Numbers. Once a customer has topped up, the Magic Number benefit will return and the rates will return to normal. If the top-up is credited while on a call, the normal rates will return for your next call.
Customers who have accumulated any Magic Numbers and who subsequently move to pay monthly will lose all of their Magic Numbers.
The Reward is subject at all times to a fair usage policy. The maximum total call duration to your Magic Numbers during a day is 3 hours. Should the customer exceed this limit, Orange reserves the right to charge subsequent calls to Magic Numbers at standard rates and to remove The Reward from the customer’s account on notice.
Orange reserves the right to increase The Charge of The Reward or the minimum top-up level at any time. Any increases will be posted on the website. Once any increase has commenced, customers will be deemed to accept these changes if they continue to use Orange Services.
Orange reserves the right to exclude numbers from being selected as a Magic Number and to remove numbers from the Magic Number lists of any customer at any time. Customers will be sent a text telling them that a Magic Number has been removed from their Magic Numbers list. Customers are able to nominate another Orange number to replace the one that has been removed.
Orange reserves the right to suspend the addition of further Magic Numbers to a customer’s list at any time.
Orange reserves the right to amend or vary these Terms and Conditions or to withdraw The Reward at any time on reasonable notice.
Service is subject to the Terms and Conditions for the supply of Orange pay as you go Services, a copy of which can be found at the back of your Orange phone user guide or SIM pack. Where there is any inconsistency between these Terms and Conditions, and the Standard Terms and Conditions for the supply of Orange pay as you go Services the latter will prevail.